A big shout out to Aberrant Games I had ordered one of their figures from a web site (not them, an online retailer) and I just put the figure back because I knew I would eventually get to it. Well I opened the package, and the figure was there, but the arm and gun were missing. I contacted the manufacturer and they sent me one right away. Very pleasant experience, people make mistakes, it might have gotten mis packed or at the retailer it might have fell off the shelf, gotten opened and someone just put the figure back in. (they aren't sealed) I was glad they made it right. I don't play the game, but I use their CSO figures for SWAT forces in zombie games, and their zombies are pretty awesome also.